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DESIGNED FOR . . .
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Shop foreman
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Service Managers
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General Managers
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Dealer Principals
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Service Advisors
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Fixed Operation Managers
Upon completion of the course, participants will be able to accurately:
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Evaluate sales, growth, and profits to recognise areas in need of improvement to increase departmental/dealership profitability.
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List the factors in Tech proficiency and explain how to improve Tech performance.
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Determine a monthly forecast and monthly review using NADA profiles to oversee production ability.
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Prepare a RO survey to measure the performance indicators to determine opportunity in the service department.
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Prepare a best practice for “walk-around” procedures in order to create the most effective way to greet, up-sell, and build rapport with customers.
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Analyse shop production models and scheduling methods to identify opportunities for operational and profit improvements.
COURSE AIMS:
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Maximise customer retention
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Maximise profits
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Take your business back from the independents
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List the factors in Tech proficiency and explain how to improve tech performance
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Prepare an RO survey to measure the performance indicators to determine opportunity in the service dept
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Analyse shop production models and scheduling methods to identify opportunities for operational and profit improvements
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